Refund Policy
At Moana & Friends, we want you to love your purchase! If you're not completely satisfied, we're here to help. 

Refunds & Returns Eligibility: We accept returns within 14 days of delivery for unused, unworn, and undamaged items in their original packaging. 

Non-Returnable Items: Personalized/custom items, final sale products, and gift cards cannot be returned or refunded. Refund Process: Once we receive and inspect your return, we’ll notify you about your refund approval. If approved, the refund will be processed to your original payment method within 5-7 business days. 

Exchanges We only replace items if they arrive defective or damaged. Contact us within 7 days of delivery for a replacement. Return Shipping Customers are responsible for return shipping costs unless the item was incorrect or defective. We recommend using a trackable shipping service. 

How to Request a Return Email us at [your email] with your order number and reason for return, and we’ll guide you through the process.